Comments on: Dear Safeway: SHHHHHHHHH.

By: Annah M.

Annah M. — Thu, 02 Aug 2012 22:13:14 +0000

I curently work at Safeway, and believe me, there are times when i could just let the costumers just shop with out the standerd protacall over and over again…
I greet and antisapate but I also give the costumer an option, becuase giving a costumer an option is way better in my opintion instead of assuming that they are dumb and can’t figure it out by themselves.
As for the name on your reciept, I know it’s a biggy. We are told to do that. I like it on the other hand becuase it give the checker to reconize their costumer by their name incase of a problem instead of calling them “that costumer over there in the ugly green sweater” or “that fat Lady/Man in the really bad outfit who has fifty million kids”.

Also it would be cool if you let the checker know before hand that you aren’t looking for ‘special’ attention (standered protocall) and to reasure them that they are doing a fine job and let the courtacy clerk/checker know as well and if you want help out with your grocerys or not before hand. There wo’t be much jibber after that.

And also, just let the checker know your feed back by filling out your feed back card. The store is always up for some aprovements. sometime is may not be quick but it’ll help alot.

I love reading stuff like this, it makes my day and helps me be a better retail clerk.

Safeway has this program ( secret shopper) that they do to insure their employees insure great service, if not then it’s the chopping block for most. Just help us, help you.

By: Melanie

Melanie — Sat, 28 Apr 2012 03:22:53 +0000

Just read your latest aloud to John. We laughed along with each joke and the last sentence ended it so nicely. Glad to hear I’m not the only one who sees solo trips to Safeway as much needed alone time. I love your writing.

By: Noan

Noan — Sat, 28 Apr 2012 00:32:29 +0000

Yes, yes, yes, I completely agree! I DO NOT want to chat with clerks in stores. I don’t even like when they hand me my receipt and try to pronounce my name. We are not friends I want to say, you don’t have to pretend to know my name. And while I love the ease of checking a box and donating, I don’t want to be offered a bottle of water. And I don’t want to put my name on a paper shoe either. I just want to go home, pour myself a glass of wine, and eat my dinner.

By: Laura

Laura — Thu, 26 Apr 2012 20:14:32 +0000

My husband says he’ll give them money for not saying the “woo-hoo”. It’s annoying. The latest annoyance is from the clerks that take the receipt, circle the customer service number, write down their name and ask you to respond to a “quick” customer survey about the outstanding service, to be eligible for a shopping spree. Meanwhile, there’s a line growing and all you want to do is grab your bag and go.

By: Robert Polk

Robert Polk — Thu, 26 Apr 2012 17:50:44 +0000

Hmm. Good one, Amy. I totally understand about wanting to be left alone and STFU on the hollow platitudes.

At my “Safeway” (and virtually every other retail store with shopping carts), check out starts with “Didja find everything all right?”

While I’d really like to reply, “Wouldja like me to punch your lights out?”, my default repertoire follows:

“(mumble affirmative)”
“No, but that’s OK; I wasn’t looking for everything.”
“How should I answer that question?”
“No, but I would have, if you’d stop rearranging the gol-dang store every month.”
“If I said no, are you empowered to do anything about it?” (This one usually results in a Code Yellow @ register 4 (difficult customer) to summon the manager; I’ve learned to use this one only if I’m sufficiently miffed because they quit carrying, say, my favorite Qtips package.)
“This time I actually DID find everything.”
“Oh, I’ll bet you ask everybody that.”

I guess I’m lucky that they’ve never punched my lights out.

By: meriah

meriah — Thu, 26 Apr 2012 16:16:55 +0000

Ha! I’m writing a post right now about that check box thing. I HATE IT and when I was shopping the other day, the cashier asked me something. I couldn’t hear (of course), said, “what?” – she repeated herself. Still couldn’t hear (of course) and said, “I’m deaf – what did you say – speak clearly and look at me please” and so she looks at me and says, “WOULD YOU LIKE TO MAKE A DONATION TO PEOPLE WITH DISABILITIES?”. I look at her and laugh, Look at my daughter, who I was holding (she has Down syndrome) look back at her and LAUGH and say, “oh, you are funny. No.”